Why does this happen all the time?

This, in the age of information.

“Can you hang on a moment? I’ll call you right back.”

“All right,” she said.

They said their goodbyes and she hung up, waiting for the callback. Two hours later, he hadn’t called back. She groaned, hitting her head on the desk. Making her decision, she called back again.

“Right, sorry. I’ll be with you, I just haven’t found the information yet.”

Will you before the day’s over? she wondered, biting back irritation. “Of course.”

They said their goodbyes and she waited for another four hours.

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